Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Royal Mail Tracked||2-5 business days||Free|
* Overnight delivery is not a standard option but if required it can be arranged but may incur an additional charge.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes
isaacsjewellers.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
isaacsjewellers.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds Policy
Please read this policy carefully before purchasing on the IWJ website. This is the Return and Refund Policy of IWJ.
If you wish to return an item after purchase please contact us directly via phone or email. If an item is processed to be refunded the item must be in the exact condition it was received otherwise you may not be entitled to a refund.
If you have any questions about our Returns and Refunds Policy, please contact us:
Email address: email@example.com
Telephone number: 01756790569